Exchange and Return Policy – Mimosa Pudica Store
At Mimosa Pudica, we ensure high-quality products and provide an exchange and return policy based on the product type:
General Products:
- Exchange and return are available within 7 days of receipt, provided the product is in its original condition and unused.
- The customer bears shipping costs unless there is a defect or error in the product.
- Custom-made, used, or improperly stored products cannot be exchanged or returned.
Insects:
- Insects cannot be exchanged or returned due to their sensitivity.
- If the product arrives damaged or incorrect, compensation will be provided with a replacement product after submitting clear video evidence upon opening the package immediately after receipt.
- Compensation requests will not be accepted after 24 hours of receiving the order.
Plants and Moss:
- Plants and moss cannot be exchanged or returned after receipt.
- If the product arrives damaged or incorrect, compensation will be provided with a replacement product after submitting clear video evidence upon opening the package immediately after receipt.
- Compensation requests will not be accepted after 48 hours of receiving the order.
Important Notes:
- Customers must contact us immediately upon receipt and provide clear video evidence showing the original packaging.
- No living organisms (insects, plants, moss) can be exchanged or returned to ensure their quality.
- Compensation requests will be reviewed according to the store’s policies.
We appreciate your trust and strive to provide the best shopping experience.
